Pay Your Bill
On this page you’ll find instructions on how to pay a bill you receive from SickKids.
If your child has a valid Ontario Health Insurance Program (OHIP) card, you will not need to pay for most health-care services you receive at SickKids. In some situations, you may need to pay for services that are not covered by OHIP or other insurance. If your child does not have a valid OHIP card, they may still receive care. However, you will be responsible for paying for the services provided. Learn more about different categories of health-care coverage.
SickKids will send you a bill about a month after your child is discharged.
Bills are due once you receive your invoice.
If you have questions or concerns about payment, please contact the Hospital’s Accounts Receivable team at 416-813-7047 or by email at business.office@sickkids.ca.
How to pay your bill
Once you receive your invoice, you can pay your bill using one of the options below.
Pay online (credit card)
We accept Visa and MasterCard payments online.
Pay your health-care service bill online Pay your research facility bill online
Pay by online banking (Interac e-Transfer)
For patient care payments, send an Interac e-Transfer to pcar.eft@sickkids.ca.
In the message field, include:
- Statement number
- Patient MRN (medical record number)
You can find these numbers on your bill. See an example of a SickKids hospital bill.
No password is required. Review the Interac e-Transfer Acceptance Memorandum for full terms and conditions.
Pay by phone (credit card or Visa Debit)
Call the phone number listed at the bottom of your invoice to pay by credit card or Visa Debit. If your invoice does not include a phone number, call the Business Office at 416-813-7047.
Pay by mail (Cheque)
Cheques can be made payable to “The Hospital for Sick Children” and can be mailed to:
Patient Accounts
555 University Ave
Toronto, ON M5G 1X8
Pay in person
Pay in person during office hours at our Business Office, located on the main floor of SickKids. We accept payment by cash, debit, American Express, Visa or MasterCard.
Contact the Business Office
Patient Accounts Business Office
Hours: Monday to Friday, from 8 a.m. to 4 p.m.
Phone: 416-813-7047
Email: business.office@sickkids.ca
FAQs
We usually send your bill about 30 days after discharge. Payment is due when you receive your bill. If you have questions or need assistance, please contact our Accounts Receivable team using the information on your invoice.
If you are having difficulty paying all or part of your bill, please call the number listed on your invoice. We can review your account with you and discuss payment options.
No need! You may provide your child’s valid OHIP card (valid Health Card Number and version code) within five days of your visit to avoid being billed.
Please contact Accounts Receivable at 416-813-7654 extension 415703 or call the Business Office at 416-813-7047 for assistance.
Invoices and statement reminders are sent out every 30 days. If a bill has not been paid after 180 days, we will send a final invoice.
If payment is not received within 30 days of the final invoice, the account will be sent to our external collection agency.
Please call our Accounts Receivable team using the number listed on your invoice, or call the Business Office at 416-813-7047. If you prefer to email, contact business.office@sickkids.ca.
You may receive a bill if your insurance company has not yet paid the hospital. This does not always mean your claim was denied.
Please contact your insurance company to check the status of your claim and confirm what is covered.
Payments can take up to two weeks to be processed. If you paid your bill more than two weeks ago and have received an invoice/statement, please contact the Accounts Receivable Associate listed on your statement.
For any inquiries not addressed here, you can contact our Business Office at 416-813-7047, Monday to Friday from 8 a.m. to 4 p.m., or email business.office@sickkids.ca.
Have questions about health-care coverage or why you were billed?
Visit Understanding Health-Care Coverage to learn how coverage, insurance, and eligibility affect billing.