Hospital Concierge services
We're here to help make your visit easier
When you arrive at SickKids, our Hospital Concierge team is here to welcome and support you. Whether you need help finding your clinic or unit, getting around the hospital or managing your belongings, we're here to help make your visit as smooth as possible.
Need help during your visit?
Look for our Hospital Concierge team in red shirts at our Elizabath St. entrance and in the Family Centre. Or, speak with a member of your care team, clinic or inpatient unit. They can help connect you with the Hospital Concierge team.
Hospital Concierge services are available:
- Monday to Friday: 7:30 a.m. to 7:30 p.m.
- Weekends and holidays: 8:30 a.m. to 6:30 p.m.
Contact
Phone: 437-240-8419
Email: hospitalconcierge.requests@sickkids.ca
How we can help you
Our Hospital Concierge team can help patients, families and caregivers by:
- Helping you find your way around SickKids, including support for families who speak a language other than English.
- Escorting you to appointments and other destinations throughout the hospital.
- Assisting with luggage, personal belongings and wheelchair transport.
- Providing car seat valet service at the Elizabeth Street entrance.
- Bringing food deliveries to family caregivers staying at a child's bedside who are unable to leave the inpatient unit.
- Helping you sign up for and access MyChart in the Family Centre.
Why families use Hospital Concierge services
You may benefit from Hospital Concierge support if you:
- Are visiting SickKids for the first time.
- Need help finding your clinic, appointment or service.
- Have luggage, a car seat or other items to carry.
- Require wheelchair assistance while travelling through the hospital.
- Need help accessing MyChart.
- Are staying with your child as an inpatient and cannot leave the bedside.